University of Malta Library

Provision of Training Services to the Library – University of Malta

Outlook Coop was awarded a training tender by the University of Malta Library. The overall objective of the contract is the provision of consultancy, coaching and training aimed at senior staff making the transition from being “managers” into “leaders”.

Outlook Coop provided high quality training for the library staff through appropriate courses, so that at the end of the training period they would be competent in management and administrative skills.

The training programme included performance management, commercial and strategic management team building, emotional intelligence, diversity and cultural awareness, customer relationship management, communication skills, and the regulatory environment.

The project included also personality and behavioural profiling, knowledge management, consultancy, blended learning and programme evaluation.